VIP Bets Privacy Policy — Your Data, Your Rights

Certain information is collected when you open and use an account at VIP Bets. Without this data, it would not be possible to operate the platform correctly, process payments, or ensure security. We only collect what is strictly necessary.

Information collected at VIP Bets is used only for specified purposes. If any data is ever used for a different purpose, members will be informed and their consent obtained in advance.

• For account registration, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To meet legal obligations — such as age verification and anti-money laundering compliance.
• To detect fraud and ensure account security.
• To keep members informed about relevant promotions and offers (you can opt out at any time).
• To analyse and improve platform performance.
• To detect unusual betting patterns as part of responsible betting oversight.
• To respond to support queries and resolve disputes.

You can opt out of marketing communications at any time from your account settings. However, transactional and security-related messages cannot be disabled as they are essential.

VIP Bets does not sell your information to any third party. However, limited data must be shared with certain trusted service providers in order to operate the platform.

• Payment Processors: Information required to process transactions via bKash, Nagad, or Rocket is shared with those payment providers solely for transaction purposes.
• Identity Verification Service: Documents submitted for KYC verification may be shared with accredited verification service providers.
• Legal Authorities: Information may be shared with relevant authorities when required by court order, investigation, or legal obligation.
• Game Provider: For Live Casino or slots games, limited data may be shared with the game provider for the purpose of operating the game.

VIP Bets has put in place multiple technical and procedural measures to protect your data. The key security measures are summarized below.

• 256-bit TLS/SSL encryption is used for all data in transmission.
• Stored data is also kept encrypted — only authorized systems can access it.
• Passwords are stored using bcrypt hashing — not even our staff can view them.
• Financial data is stored on a separate, secured server with restricted access.
• Automated security monitoring is active 24 hours a day.
• If a suspicious login attempt is detected, your account is automatically locked.
• Regular third-party security audits are conducted.

Data is generally retained for as long as your account is active and for a defined period after closure as required by law. Financial transaction records are typically kept for up to 5 years.

At VIP Bets, you have specific rights over your own data. To exercise these rights, please contact support.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: After account closure, you can request deletion of your data beyond what we are legally required to retain.
• Right to Restriction: In certain cases, you may request that the processing of specific data be put on hold.
• Right to Portability: You may request an export of your data in a standard, portable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

We typically respond within 30 days of receiving a request. All requests are processed subject to identity verification.

VIP Bets uses cookies and similar tracking technologies on its website and app to help the platform run smoothly and efficiently.

• Essential Cookies: Required to maintain your login session and platform security — these cannot be disabled.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: Data on how long users spend on each page and which buttons are clicked most is used to improve the platform.

Analytics cookies can be disabled through your browser settings. Note that disabling essential cookies may prevent login and certain features from working correctly.

VIP Bets does not collect information from anyone under the age of 18, and makes no attempt to do so. If it comes to light that a minor's information is held in any account, that account will be closed immediately and all collected data will be deleted.

If you suspect a minor has registered an account, please notify us immediately at support@vipbets.best.

VIP Bets maintains the highest security standards; however, in the event of a technical incident resulting in a data breach, the following steps will be taken.

• The relevant authorities will be notified within 72 hours of detecting an incident.
• Affected members will be notified as quickly as possible via email and message.
• The cause of the incident will be investigated and steps will be taken to prevent it from happening again.
• Affected members will be advised and assisted with changing their passwords.

If you discover a security vulnerability, please report it to us at support@vipbets.best. We commend responsible disclosure.

VIP Bets may update this Privacy Policy as needed. For significant changes, members will be notified by email or in-app notification at least 7 days in advance. The "Last Updated" date at the top of this page always reflects the most recent revision.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree, you may request account closure.

Contact us for any privacy-related questions, requests, or complaints.

• Email: support@vipbets.best (for privacy-related matters, include "Privacy Request" in the subject line)
• Live Chat: directly on the website or app — available 24/7

All complaints are taken seriously and we aim to respond within 30 days. If a matter requires more time, you will be informed in advance.